This Privacy Policy applies to all users of our Services, including those located in the United States.
At GeauxChat Systems LLC (together with our affiliates, "GeauxChat," "we," "our," or "us"), we respect your privacy and are committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to personal information we collect from or about you when you use our website, applications, and services (collectively, "Services").
This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our AI-based customer service solutions. Our use of that data is governed by our customer agreements covering access to and use of those offerings.
Personal Information We Collect
We collect personal information relating to you ("Personal Information") as follows:
Personal Information You Provide
We collect Personal Information if you create an account to use our Services or communicate with us as follows:
- Account Information: When you create an account with us, we collect information associated with your account, including your name, contact information, account credentials, payment information, and transaction history.
- User Content: When you use our Services, we collect Personal Information included in the input, file uploads, or feedback that you provide to our Services.
- Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send.
- Social Media Information: We have pages on social media sites like Instagram, Facebook, Twitter, and LinkedIn. When you interact with our pages, we collect any information you elect to provide, such as your contact details.
- Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys.
Personal Information We Receive Automatically from Your Use of the Services
When you visit, use, or interact with the Services, we receive certain information about your interactions, including:
- Cookies: We use cookies to operate and administer our Services, and improve your experience.
How We Use Personal Information
We may use Personal Information for the following purposes:
- To provide, administer, maintain, and/or analyze the Services.
- To improve our Services and conduct research.
- To communicate with you, including sending information about our Services and events.
- To develop new programs and services.
- To prevent fraud, criminal activity, or misuse of our Services.
- To carry out business transfers.
- To comply with legal obligations.
Disclosure of Personal Information
In certain circumstances, we may provide your Personal Information to third parties without further notice to you, unless required by law:
- Vendors and Service Providers: We may provide Personal Information to vendors who assist us with hosting, customer service, cloud services, email communications, and web analytics.
- Business Transfers: If we are involved in a strategic transaction or reorganization, your Personal Information may be transferred as part of that transaction.
- Legal Requirements: We may share your Personal Information with government authorities or other third parties if required by law or to protect our rights, privacy, or safety.
Your Rights
Depending on your location, you may have certain rights regarding your Personal Information, such as accessing, deleting, or updating your information. To exercise these rights, please contact us at privacy@geauxchat.org.
Additional U.S. State Disclosures
In accordance with applicable state laws, you may have additional rights regarding your Personal Information, including the right to know, delete, and correct your data. GeauxChat Systems does not "sell" or "share" Personal Information for cross-contextual behavioral advertising purposes.
Children
Our Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected such information, we will delete it. If you are under 18, you must have permission from a parent or guardian to use our Services.
Links to Other Websites
Our Services may contain links to other websites not operated by GeauxChat. The information you share with third-party sites will be governed by their privacy policies, not ours.
Security and Retention
We implement reasonable security measures to protect Personal Information. We will retain your information only as long as necessary for our business purposes or as required by law.
International Users
By using our Services, you understand and agree that your Personal Information will be processed in the United States. We will only transfer Personal Information pursuant to legally valid transfer mechanisms.
Changes to the Privacy Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page.
How to Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at info@geauxchat.org.